Refund Policy
1. 30-day money-back guarantee
If the paid plan does not work for you, ask for a refund within 30 days of your first payment and we will refund it in full.
2. Renewals
The same applies to an automatic renewal: if you forgot to cancel, write to us within 30 days of the renewal charge and we will refund it.
3. When something is broken
If the extension does not work for you because of a problem on our side and we cannot fix it, we will refund your last payment regardless of usage.
4. Cancelling
You can cancel at any time. Cancelling stops future charges. You keep your plan until the end of the period you already paid for. Cancelling by itself does not refund the current period; for that, see the rules above.
5. Abuse
We may decline a refund in cases of clear abuse, for example repeated purchases and refund requests made to use the paid minutes for free.
6. How to ask for a refund
Write to support@transcribevideototext.app from the email you paid with, or reply to your Paddle receipt. Payments are processed by our reseller and Merchant of Record, Paddle.com, so the refund is issued by Paddle to your original payment method. It usually appears within 5 to 10 business days, depending on your bank.
7. Your legal rights
This policy does not limit any rights you have as a consumer under the law of your country.